Step 8 of 8

Delivery confirmation and 30-day post-delivery warranty

Proof of delivery · embassy escalation if recipient refuses · 30-day workmanship guarantee.

Counter / Authority

NYC Client Success Desk

Lat Phrao 95 · Support 09:00–20:00 (LINE 24/7)

Standard: Delivery confirmation within 24h of drop

Express: Real-time 'Delivered' notification

Gov fee: -

⚠Some recipients refuse Apostilled documents even when valid — needs coordinated escalation
⚠If no one signs, DHL/FedEx hold 3–5 days then return to sender — you pay to resend
⚠If the recipient office moves mid-transit, redirect fee runs THB 500–2,000

💡Each NYC case is assigned one Case Manager — same contact from Step 1 to Step 8
💡30-day warranty: NYC redoes the file free if the destination rejects due to technical fault at any prior step
💡Certificate of No Marriage is valid 3 months — recipients should use within 60 days of arrival

What does the warranty cover?

Technical faults from MFA / embassy / translation. Not covered: destination-country rule changes after delivery.

What if the destination rejects due to a rule change?

NYC assesses first. If NYC-side error, redo free. If a genuine rule change, only the incremental cost applies.

Why keep the case file 3 years?

For faster refilings — templates and history cut future timelines by ~50%.

Need NYC to run Steps 1–8 end-to-end?

Call 083-249-4999 · LINE @NYCLI