Q1. What does a "certified translation" mean in Thailand?
In Thailand there is no single sworn-translator register the way Germany or Spain has one. A certified translation means the translation carries the translator's declaration of accuracy plus the translation office's seal, signature and contact details. For official use the file then goes to the Legalization Division of the Department of Consular Affairs (Chaeng Watthana), whose stamp is what Thai and foreign authorities actually verify.
Q2. Do you charge per page or per word?
Standard civil-registry documents — birth certificates, house registration, marriage certificates, name-change records — are priced per document because their layout is fixed. Free-form text such as contracts, court judgments, audited accounts and medical reports is priced per source word. We confirm the method and the final figure in writing before any work starts, so there is no variable invoice at the end.
Q3. How fast can a translation be legalized?
Translation of one to three routine documents takes about one business day. Standard legalization at the Department of Consular Affairs takes two business days; the express counter returns documents the same day for a higher government fee. Realistically: three business days on the standard track, one to two on the express track, plus courier time if the documents leave Bangkok.
Q4. Can I handle everything remotely from abroad?
Yes for the translation stage — a 300 dpi scan is enough to start. Legalization, however, requires the physical original or a copy certified by the issuing authority. Most overseas clients courier the originals to our Bangkok office, we run the counter work under a letter of authorisation, and we ship the legalized set back by EMS or express courier with tracking.
Q5. Why do some translations get rejected at the counter?
Four recurring causes: names spelled differently from the passport, dates converted between the Buddhist and Gregorian calendars incorrectly, missing translation of stamps and marginal notes, and a source copy that was never certified by the issuing office. Each of these is a formatting problem, not a language problem, which is why a second reviewer checks every file before submission.
Q6. Which name spelling should the translation use?
Always the spelling printed in the machine-readable zone of the passport, even when it contradicts a phonetic transliteration or an older document. If earlier documents carry a different spelling, we add a translator's note referencing both forms so the reviewing officer can reconcile them without sending the file back.
Q7. Do you keep a copy if I lose the legalized set?
We archive the final bilingual file and the submission record for five years. That means a replacement set can be reproduced and re-legalized quickly without retyping, which matters when an embassy asks for an extra original at short notice.
Q8. Is a machine translation acceptable if I have it checked?
Not for anything that will be legalized. The Department of Consular Affairs is reviewing form, terminology and completeness against the source; machine output typically drops seals, handwritten annotations and registry numbering. Post-editing a machine draft also costs more than translating cleanly once the corrections are counted.
Q9. What file formats do you deliver?
A signed and sealed PDF plus the physical originals. Editable formats are supplied only for internal business documents that will not be legalized, because an editable certified translation cannot be authenticated later.
Q10. How do I get a firm quote quickly?
Send a legible scan of every page, tell us the destination country, and state the authority that will receive the document. Those three inputs determine the language pair, the certification route and the fee; without the destination, any quote is a guess and usually a wrong one.